Certified Mac and iOS Support. Comprehensive. Enterprise Oriented.

Your business has Apple products in-house that may not be supported, managed or tracked. Give your users the direct support they need to use iPads, iPhones and Macs in a full-feature way to accelerate your business.

Better OS

Advanced iOS

Power your Business

Business Apps

The Apple Authorized Service Provider credential assures clients that MILESTONE has met or exceeded the Apple qualifications for technical excellence through regularly completed Apple training and assessment. Users are confident they’re getting help from qualified, experienced professionals. Here are our offerings.

Support from our Apple Call Center (Help Desk)

From our Silicon Valley-based Network Operations Center in Fremont, California, we provide remote Help Desk services for small and medium-sized businesses. Our Apple Certified Macintosh technicians provide webex-based, phone and chat support to solve end user issues.

Onsite Service Desk Support at Your Facilities

We provide our Onsite Service Desk support within the client’s facility. This onsite support is part of a larger support service we call Manage IT. Users benefit from having our Apple Certified Macintosh Technicians on campus, in close proximity to end-users for faster resolution of problems, warranty corrections and break/fix repairs. We also offer these extended services:

• VIP Support with specially trained technicians to assist IT executives in meeting their goals.
• Mac Server Configuration for IP address set up and services to meet business requirements.
• NOC Monitoring to verify servers are operating and alert systems are functioning.
• Break/Fix and Warranty Repair.
• Asset Disposal to environmentally recycle equipment after its useful life is sustained.

Procurement and Deployment

MILESTONE has the certifications and tools to orchestrate the deployment, management and inventory of Macs and iOS devices in the enterprise. As an Apple Corporate Reseller and Service Provider we can do some really unique stuff. We can build you a custom online store that suits your business needs. See our demo store for details. Beyond the online store, we are equipped to warehouse and manage your inventory, perform system imaging, and configure and deploy Apple products to your specifications. All current installations are built around Mac OS X 10.7 Lion, but we still support 10.6 Snow Leopard. Ask us for details.

Additional Training for IT Teams

MILESTONE technicians are equipped with a wide range of Apple certifications to meet our client’s different service needs. This same training is available to your IT team through http://training.apple.com/learn. A great addition to Apple certified training is MILESTONE’s training seminar created for IT teams. The seminar focuses on strict integration, basics of supporting Mac OS X, and provides real world enterprise examples.