Mac for your enterprise.
Integrate. Manage. Secure.

The Mac® is easy to integrate into your existing environment and has built-in tools for centralized client management. With multi-layered security features the Mac helps ensure a high level of protection.

Solution Overview of MILESTONE’s Mac Integration Process

MILESTONE offers clients a systematic approach to IT service including systems integration of Apple® products onto corporate networks. Integrating Macs successfully into the enterprise environment is an example of how MILESTONE delivers IT service management.

By adopting the best practices of integrating Macs into a heterogeneous IT environment, MILESTONE is able to provide a full range of IT and support services. MILESTONE’s proven Mac integration process gives clients the confidence to place Macs onto their corporate networks along with the quality support services you expect in an enterprise environment.

MILESTONE will conduct a quick interview to understand the client’s computing requirements. The MILESTONE assessment, PoC engagement and engineering work are fully documented in the pilot program database including applications, software, system settings, virtualization requirements and any required other network features.

The MILESTONE solution is built upon four (4) categories of support.

1. ASSESSMENT The first step in the MILESTONE process begins with an initial assessment. A MILESTONE Account Team meets with the client project leaders to understand the firm’s objectives, success criteria, timeline and budget. This first step is at no cost and will provide a clear preview of the required integration efforts. MILESTONE’s complete integration timeline and project proposal are presented following the assessment. 2. PROOF OF CONCEPT MILESTONE recommends a Proof of Concept (PoC) project to assist the overall implementation and integration of Macs. The PoC examines the subject network, email system, Active Directory, desktop applications, current hardware and software (including cell phones and O/S standards). During the PoC, a very small end-user group is identified to be the first Mac users. Typically, the client should have at least 10 users or 2% of a total company population, whichever is greater. MILESTONE will provide a quick interview to understand the client’s computing requirements. This will require the analysis of the current hardware, software, support structure and mobility requirements (if applicable). This will ensure a seamless end-user transition between computing platforms as Macs are brought onto the network. 3. PILOT PROGRAM The MILESTONE assessment, PoC engagement and engineering work are fully documented in the pilot program database. Here applications, software, system settings, virtualization requirements and any required network requirements are documented. This information will provide a strong fundamental reference to assist in the overall plan for the migration of PC users to Macs or for new Mac users. With the completion of the PoC, MILESTONE will recommend a larger population (between 5% and 10% of a company’s total population) to be migrated to Macs. 4. LAUNCH With the proven PoC in place, MILESTONE works with clients to gather information to include Macs on their approved vendor list. At this point, MILESTONE will recommend the efforts and scope of work for the addition and integration of Macs. MILESTONE can fully provision a company’s Apple hardware and software needs (except the iPhone®).* MILESTONE provides a full life-cycle support for Macs. MILESTONE offers a full range of onsite and remote support services.

* MILESTONE provides mobility solutions and iPhone solutions for integration into a client network. iPhone purchase is available at AT&T or Apple Stores. Apple, the Apple logo, iPhone and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.

We simplify support management.
Same network. Same team. Same processes.

The Mac® connects to virtually any server and can share files with almost any computer – making it easy to collaborate on projects without compatibility concerns.

Servicing the Mac in the enterprise.

An increasing number of Macs are being brought into the work environment. Organizations are recognizing the trend and the superior computing power of Macs.

As an Apple Authorized Systems Integrator, MILESTONE has an experienced and certified IT team to plan, integrate and support Macs and Apple products in the client’s existing environment.

MILESTONE has earned the Apple Authorized Service Provider (AASP) credential too. The Apple Authorized Service Provider credential assures clients that MILESTONE has met or exceeded the Apple qualifications for technical excellence and financial stability. The AASP mark is also a client’s assurance that any Mac repair is conducted by Apple Certified Macintosh® Technicians, and that any replacement parts utilized for repair are genuine Apple parts.

MILESTONE Macintosh support offers choice.

SERVICE DESK
MILESTONE hosts a Service Desk from our Silicon Valley-based Network Operations Center in Fremont, California. From this location we provide remote Help-Desk services for small and medium-sized businesses. Our technicians provide web-based, phone and chat service to solve many end-user issues.

ON-SITE
For larger clients, we provide our Service Desk support on-site, within a client’s facility. Usually this on-site support is part of a larger support service we call Manage IT^SM. This offers the extra benefit of having our Apple Certified Macintosh Technicians on campus, in close proximity to end-users, for faster resolution of problems, warranty corrections and break/fix repairs.

WALK-IN SERVICE
MILESTONE also maintains lab facilities in Fremont, California, where clients may bring their Apple products for service or repair.

Regardless of how or where our Apple-certified service is delivered, all Mac diagnostics, covered repairs, modifications, alterations and upgrades are performed by our certified technical staff.

Apple, the Apple logo, Macintosh and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.

Add Mac to your existing network.
More choice. Less hassle.

Adopting the Mac® as a corporate IT standard can be valuable for your organization. And with the renowned ease of use, rock solid security, and built-in tools for centralized client management, it’s easier than you think.

MILESTONE supplies Apple to companies.

MILESTONE is an Apple® Corporate Reseller. We provide Apple equipment to our clients for their business needs. This can include end-user hardware and software needs for Systems Integration. Our services also include replacing old, worn-out, end-of-life machines with brand new Macs. Asset tagging, inventory management and imaging services are also options that can be provided.

How do I figure out what kind of Apple equipment that my company will need?

Company need. User preference. Desired performance. Price. These are the most important considerations for your firm’s inventory. Because MILESTONE personnel are experts on the Apple equipment platform, we can help guide the purchase of Apple products to best meet your company’s needs. Apple has designed a superior computing experience for any level of user.

iMac
Power computing such as web-development, graphic or video production requires the iMac®. This powerful desk top machine features either a 21.5-inch or 27-inch LED-backlit display with wide-screen 16:9 aspect ratio. Ideal for HD video.

MacBook Air®
This machine redefines what is possible in ultra-thin and ultra-portable computers. The senior executive who is always on the go will appreciate the precision, single piece of aluminum enclosure for its beauty, lightweight durability and ultimate portability. Solid state drives enhance durability and use less power than conventional drives.

MacBook Pro
With 3 models (13-inch, 15-inch and 17-inch), users can select the portable computer that is sized-right for them! Processing speed, high-performance, NVIDIA graphics, long battery life and precision aluminum unibody enclosure are all great reasons to put the MacBook® Pro to work in your organization.

MacBook
It is barely more than an inch thick. Less than 5 pounds with a day’s worth of battery life. A unibody enclosure, backlit-LED at $999, this may be the best computing value on the market!

Xserve
Why Apple server products? Xserve® has next-generation Intel processors that offer twice the performance than the nearest competitor. Xserve is green too, delivering 89 percent better performance per watt of power consumed!

iPhone
The iPhone® is the largest selling mobile computing device in the world. If you have not used an iPhone for business applications, you should. Try it. You’ll like it. MILESTONE also provides mobility solutions and iPhone solutions for integration into a client network. iPhone purchase is available at AT&T or Apple Stores.

iPad
The iPad is quickly finding it’s way into the enterprise environment too. Featuring built-in support for Microsoft Exchange, secure access to corporate data, and a powerful platform for apps, iPad is ready for work, right out of the box.

Apple, the Apple logo, iMac, iPhone, Mac, MacBook, Macbook Air and Xserve are trademarks of Apple Inc., registered in the U.S. and other countries.