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Contact Center Services

Contact Center Services

Elevating Customer Service

Milestone understands how important customer perception is to your company. That’s why the backbone of Milestone’s Contact Center Services is to resolve your customers’ concerns quickly, correctly, and with the utmost respect for their relationship with your business. We fully integrate our contact center agents into your corporate culture to make every call a pleasant experience. 

 
Contact Center Services

Milestone Cares for Your Customers  

Milestone’s Contact Center Services drive the highest levels of customer satisfaction 24/7/365. Your customers are as important to us as they are to you, which is why we provide:

  • On-shore, customer-focused representatives
  • Customized staffing model aligned to client-specific agent profile
  • Quantified data such as customer satisfaction, resolution rate, and agent productivity
  • Collaborative definition of the customer experience
  • “Above and Beyond” customer service experience
  • Consistent collection of contact center customer feedback and metrics
  • Support of consumer-facing products for clients; order management, tech support, warranty/RMA, application support
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