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Contact Center Services

Contact Center Services

Elevating Customer Service

Milestone understands how important customer perception is to your company. That’s why the backbone of Milestone’s Contact Center Services is to resolve your customers’ concerns quickly, correctly, and with the utmost respect for their high-touch relationship with your business. With an emphasis on rapid response time, effective communication, and white-glove end-user support, Milestone’s call centers and omnichannel support ensure that your customers’ journey is always pleasant.
 

Milestone Cares for Your Customers  

Milestone’s Contact Center Services drive the highest levels of customer satisfaction 24/7/365 through comprehensive IT support. Your customers and their interactions with your company are as important to us as they are to you, which is why we provide the following contact center and omnichannel solutions:

  • On-shore, customer-focused call center representatives
  • Customized staffing model aligned to client-specific agent profile
  • Streamlined escalation process to efficiently resolve end-user issues
  • Enhanced performance-based business analytics such as resolution rate, and agent productivity
  • Predictive modeling for trending issues and seasonal surges
  • Improved customer experience and customer relationship management (CRM)
  • High-touch product support for order management, warranty/RMA, and applications
  • Development of SOPs, runbooks, and enhanced emerging issue resolution
  • Advanced omnichannel communications
  • Self-service support via knowledge base redirection
Download Whitepaper: Everything You Need to Know About Managed Services
Download Best Practice Guide: Selecting an MSP
Download Best Practice Guide: Working with an MSP
 
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