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Help Desk Services

Help Desk Services

Personalizing IT Assistance

Milestone Help Desk Services resolve issues and improve end-user satisfaction without pulling your internal IT staff away from business-critical projects. Our employees are on hand 24/7/365 to offer desk-side, walk-up, and remote assistance for all of your computing needs. Additionally, our help desk services stabilize your IT budget by making monthly spending predictable and reducing costs through decreased employee downtime.

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Milestone Delivers Satisfaction On-Demand

Milestone’s help desk is dedicated to each client for answering employee questions and resolving IT issues. Whether it runs independently or functions as a component of the IT Service Desk, the help desk represents a tactical approach to end-users’ day-to-day IT concerns. Multiple support methods mean that your service delivery is proactive and personalized in the modern mobile environment. Help desk services include:

  • Remote help desk services
  • On-site walk-up IT services and desk-side support for client end users; including new system upgrades, mobility, break-fix, applications issues, etc.
  • 24/7/365 live support
  • End-user support for software applications, devices, and hardware endpoints
  • Mac and PC laptop and desktop support
  • Knowledge Base and self-service capabilities
  • Customer portal with automated ticketing
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