Milestone delivers a personalized IT service desk program complete with weekly health checks, ticket trend analysis, 24/7/365 project support, and optional proactive monitoring. We have a single-point-of-contact philosophy, meaning that end-users’ issues are resolved quickly and correctly—the first time they call. The IT service desk is a strategic, cross-functional approach that combines Milestone’s ITSM and Help Desk services to provide on-demand IT support and improve business processes across your organization.
Milestone’s service desk teams are dedicated to providing the best possible end-user experience. Because we base our staffing model on your employment needs, our technicians are well versed in your business focus, objectives, and goals. Our process expertise, coupled with our top-ranking talent and knowledge base, translates to an unbeatable solution including data-driven resolutions, real-time tracking and reporting, and an optional Help Desk component.
Additionally, Milestone’s Service Desk solution emphasizes process improvements to the following areas:
Jul 26, 2017 | Rob Pfeifle
Apr 19, 2017 | Jay Preston
Jun 20, 2017 | Milestone