X

Search Milestone

Search Milestone

Managed IT Services

IT Service Desk

IT Service Desk

Customizing Your Service Desk

Milestone delivers a personalized IT service desk program complete with weekly health checks, ticket trend analysis, 24/7/365 project support, and optional proactive monitoring. We have a single-point-of-contact philosophy, meaning that end-users’ issues are resolved quickly and correctly—the first time they call. The IT service desk is a strategic, cross-functional approach that combines Milestone’s ITSM and Help Desk services to provide on-demand IT support and improve business processes across your organization.

 
IT Service Desk

Milestone Enhances Your End-User Experience

Milestone’s service desk teams are dedicated to providing the best possible end-user experience. Because we base our staffing model on your employment needs, our technicians are well versed in your business focus, objectives, and goals. Our process expertise, coupled with our top-ranking talent and knowledge base, translates to an unbeatable solution including data-driven resolutions, real-time tracking and reporting, and an optional Help Desk component.

Additionally, Milestone’s Service Desk solution emphasizes process improvements to the following areas:

  • Incident Management: quickly and effectively isolate occurrences and restore service following unplanned disruptions
  • Problem Management: prevent incidents from re-occurring and analyze trends in metrics to identify and resolve root causes
  • Change Management: control change lifecycles to enable benefits and minimize disruptions, all while creating visibility into changes
  • Configuration Management: implement a Configuration Management Database (CMDB) to facilitate decision-making and control all IT activities within a single system of record
Everything You Need to Know About Managed Services
  • Milestone Technologies Facebook
  •  
  • Milestone Technologies LinkedIn
  •  
  • Milestone Technologies Twitter
  •  
  • Milestone Technologies - YouTube
  •  
  • Milestone Technologies Blog
  •  
  • Contact Us