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Network Services

Network Operations Center (NOC)

Network Operations Center (NOC)

Improving Your
IT Infrastructure


Milestone’s data-driven Network Operations Center focuses on analytics to study trends, identify root causes, and recognize abnormalities to prevent incidents and maximize uptime. Milestone’s skilled technicians understand what drives alerts, allowing you to eliminate the noise from your IT environment. Our technicians run your network for you, and our Technology PMO assesses risks throughout the process to take the pressure away from your internal IT team. Following Information Technology Infrastructure Library (ITIL) standards, Milestone technicians ensure that your network is always running at its best.
 
Network Operations Center (NOC)

Milestone Runs Your Network

Our NOC structure makes your network run stronger than ever. By using a proactive, multi-tiered service delivery team and an automated system, Milestone surpasses traditional, needle-in-a-haystack methodology for detecting problems. The result is an exceptional NOC built on:

  • 24/7/365 analytics-based, proactive monitoring of a Network Management System (NMS)
  • Exceptional staff who understand your business
  • Speedy and efficient ticket resolution based on world-class reporting and automated detection tools; escalation when necessary
  • Daily operation and management of the entire network infrastructure
  • Platform Engineering Services (PES)—an innovative process that Milestone has developed to integrate and enable multiple platforms, such as IT Service Management, System Log Analysis, and Security Information and Event Management (SIEM)
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