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ITSM Process Assessment

ITSM Process Assessment

Elevating Your Service Delivery

Milestone’s IT Service Management (ITSM) Process Assessment services are the first step to optimizing your IT Service Delivery. We begin by gathering the scope of your IT requirements to gain visibility into your people, processes, and technology. Then we gather data through metrics, interviews, and surveys, allowing us to conduct a careful analysis of your environment. Based on this analysis, we create an assessment report containing a clear roadmap for service improvement and develop actionable, data-driven recommendations for improving operational processes.

Everything You Need to Know About Managed Services

Milestone Paves the Way to Improvement

Milestone is committed to providing insightful analysis. Our consultants and process engineers have a wealth of industry experience, allowing them to mitigate business risks and move businesses toward productive, customer-centric organizations. Using analytics, Milestone focuses on improving your business performance in the following areas:

  • Service Level Management
  • Capacity Management
  • Service Catalog Management
  • Change Management
  • Release Management
  • Knowledge Management
  • Incident Management
  • Problem Management
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