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Leadership


Prem Chand – CEO
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Prem Chand

Founder

Nelson Eng – President and Chief Executive Officer
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Nelson Eng

President and Chief Executive Officer

Jay Preston – Executive Vice President of Sales and Services
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Jay Preston

Executive Vice President of Sales and Services

Doug Tracy – EVP of Global Technology Operations
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Doug Tracy

Executive Vice President of Global Technology Operations

Rof Pfeifle – Vice President of IT Managed Services
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Rob Pfeifle

Vice President of IT Managed Services

Lucretia Brown
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Lucretia Brown

Vice President of Contact Center Services

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5 Best Practices for an Effective IT Strategy

Successfully implementing an IT strategy can be challenging. Here are 5 practices to help IT departments understand and deliver on strategic goals.

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Shaping the Customer Experience with IT

In an age of unprecedented consumer awareness, how can IT leaders add strategic value to CX initiatives?

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